Why Choose Princess Maid?
Time for a little Q. and A.

Why should I choose your cleaning company over a competitor?
A. We are one of the largest independent cleaning company in Middlesex County. How have we satisfied so many customers? By doing a great job on every clean. Here's how we are different:
• We do not schedule any more than three to four houses per day per team EVER!!! (Our competitors clean as many as 6 houses per day with a team of 2!!)
• We do not use temps! Every employee has been trained and we have performed a background check and drug test on each employee
• We send a team and the leader has been with our company for 1 to 5 years!! We have one of the lowest turnover rates in the industry!
• We do not motivate our employees to rush through your house by paying percentage pay. We pay them an hourly rate!

Can I get a house cleaning rate over the phone?
A. We will give a ballpark quote over the phone, however we prefer to visit in person and get to know your house to provide the most reasonable price possible. After all these years in business we have discovered there is no better way to save you money.

will the same house cleaning team come each visit?
A. We try to send the same team to your home every time. One exception: Typically, one team does the initial clean and then you are assigned a regular team on your regularly scheduled days. On occasion, due to customer rescheduling or employee days off, we do send another team. However, the quality of your cleaning should not be affected.

How many people will clean my home?
A. We operate in teams of 2 to 3 depending on the size of the homes. One employee is a team leader. We are proud of the fact that our team leaders have been with Princess Maid for 1 to 5 years!! We think a team is best for our customers and employees due to supervision, safety and the length of time spent in your home.

What cleaning products are used in my home?
A. We bring everything so you don't have to worry about what supplies you have on hand. We think we have the best cleaning products in the industry. Our employees are thoroughly trained on correctly cleaning your home with the proper cleaning equipment and products.

Can you use my vacuum cleaner?
A. We use Oreck vacuum cleaners which are lightweight but have exceptional cleaning power. If you would like your vacuum used we will ask that you train use in its usage and sign a waiver that if we accidentally break it that you will be responsible for the repairs. (Some vacuums are too heavy for our use…toting up and down stairs, etc. and may not be used.)

Do I have to be home while you clean?
A. We love to meet our customers and welcome you to be there. We also clean many homes where the customer is not at home. It is up to you.

How should I let my cleaning team in?
A. Any method works for us — garage door code, home when we arrive, front door unlocked, key under mat or a key kept locked at our office. We handle all keys with extreme care!

What time will your clean team arrive?
A. You can schedule your cleaning for the morning preference or afternoon preference. Mornings are 8.30am till 12pm and afternoon 12pm to 3pm

If there is a problem with my cleaning, what should I do?
A. Please don't re-clean the area yourself…that's what you paid us for! Call us withing 24hrs and we will schedule a team to come by the next business day and reclean the area in question…at no charge, of course. If the problem is minor and you just want us to make a note in your file, please call, We love your feedback and consider it a gift!

How do I reschedule or skip a cleaning?
A. Please give us 24hr advance notice so we can fill the slot with another cleaning to keep our employees busy.

Do I have to sign a service contract?
A. NO!! We want you to have us because you love us! We have hundreds and hundreds of customers who do!!

Do you clean homes just once or do you have to clean long-term?
A. We are looking for customers who want their home cleaned on a regular basis. We rarely have room in our schedule to clean just once unless you notify us 1 to 2 weeks in advance.

Tell me about your in-home estimates?
A. We schedule a day or evening time to visit your home. Our estimates include a quick walk through, a review of what tasks we perform each visit and we leave you with pricing information. This process takes approximately 15 minutes! We love meeting our future customers face to face. There is no charge and no obligation for this service.

We now give ballpark prices over the phone!

How do I pay for my cleaning service?
A. Write us a check or give us your credit card information…no need to leave cash. We are a corporation and pay taxes on all income! We will look for your check at the time of cleaning on the kitchen table! If you forget to pay one visit, please call us and pay using a credit card. If we have not received payment by the following visit, we will require payment for both cleanings before servicing your home. We would like to note that obtaining payment has never been a problem